Returning an Order

For empty bottle return requests, complete this form.

For other products, follow these steps:

1. Navigate to the Order Status tool at the top of the website and log in or enter your order number and account code or email.

2. Once you select an order, you will be brought to a page with your order details. Select the "Request Return" link at the top of the page. The link will only appear if the order is eligible for return.

3. Select the item(s) to return, specify the quantities, choose the reason for the return and complete all additional fields. Photos are required for damaged items, incorrect products, or temperature-related issues.

4. Select "Continue" and enter your contact information if it is not prepopulated. Check the box to acknowledge the return policy. After submitting your request, you will see a confirmation screen and receive a confirmation email. Once your request is reviewed, you will be contacted within 48 hours.